15D AGO

IT Support Specialist

micro1 / IT Support Specialist

RATE

$30 - $55/HR

LOCATION

REMOTE (GLOBAL)

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DESCRIPTION

Role Title: IT Support Specialist Role Type: Contractor Location: Remote micro1 is selecting experienced IT Support Specialists to contribute their technical expertise to an innovative customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Scope of Work • Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios. • Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems (ITSM). • Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents. • Support non-technical users by providing clear, empathetic communication and step-by-step technical guidance. • Contribute detailed, scenario-based examples and process documentation that reflect best practices in IT support. • Ensure all input and feedback is well-documented for AI training and continuous improvement purposes. • Collaborate asynchronously within a remote engagement model, delivering high-quality, written and verbal feedback. Preferred

REQUIREMENTS

▸Minimum of 3 years’ experience providing Tier 2/3 IT support in diverse operating system and network environments.
▸Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
▸Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.
▸Strong written and verbal communication skills, with a focus on supporting non-technical end users.
▸Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.
▸Demonstrated ability to contribute to technical process documentation and knowledge bases.
▸Proactive, detail-oriented, and comfortable participating in remote, independent project engagements.