11D AGO

Computer User Support Specialists

micro1 / Computer User Support Specialists

RATE

$30 - $55/HR

LOCATION

REMOTE (GLOBAL)

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DESCRIPTION

Role Title: Computer User Support Specialists Role Type: Contractor Location: Remote micro1 is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Scope of Work • Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices. • Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns. • Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system. • Contribute detailed process insights that enhance future support workflows and training data quality. • Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels. • Identify patterns in support issues, offering recommendations or process improvements to the project team. Preferred

REQUIREMENTS

▸Minimum 3 years' proven experience providing Tier 2/3 IT support.
▸Expertise in diagnosing and resolving hardware and software issues across varied platforms.
▸Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
▸Proficiency with ticket management systems and thorough documentation practices.
▸Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
▸Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
▸Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.